Got Questions?
We’re Here to Help Get You Started With Our Product.
Where is our office and manufacturer?
We are located in Canton, Zhongshan, China.
How long is the entire process from production to delivery?
Production varies based off on our order queue. But on a standard basis, we must allow two estimated business weeks for production and another two weeks for shipping.
How long is the quote valid for?
Our quotes do fluctuate depending on the market. In this case, we allow our quote to be valid for 30 days.
Who pays for import/custom duties?
The receiver will pay for the import/custom related fees. To find out more on fee estimates, please contact your local customs for more information.
What happens when I need to update my delivery address when shipment has already been picked up?
We will have to contact the shipping company we have used and there may be a fee to re-direct a new address.
What if I decide to cancel my order during production?
Once we have received your deposit and you decide to cancel the order in production. You will not be issued any refund.
What do I need to get a quote?
Let us know what size is your sign. Is it for outdoor or indoor? PDF or CDR. of your design file.
Type of sign you are looking based off on what we offer.
And most importantly, a picture where you plan to install the sign.
Do you have any warranty?
Yes, please review our warranty page for full details on how to qualify in the event of a warranty claim.
What are your payment terms?
We conduct a 50% non-refundable deposit and 50% remaining before shipping out.
We take WeChat Pay, T/T Payment, Paypal, and Interac E-Transfer for Canadian Customers
Where do you Ship?
We currently use DHL, UPS, or Fedex to ship internationally to you. Whichever courier is more suitable for your end destination.
Will any hardware or instructions come with the sign I have purchased?
Yes, we will provice basic hardware and a instructions kit on how to install the sign. If you decide that more hardware is required to install your sign. You can source your local hardware store to find similar hardware to complete installation.
How long will it take to receive a quotation?
If we have all your details ready. Usually we can send you a quote within 1-2 business days.